Privacy Policy

1. Introduction

The University Code ("we", "us", "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal data:

a) Personal Identification Information

• Full name
• Date of birth
• Nationality
• Gender

b) Contact Information

• Email address
• Phone number
• Residential address

c) Academic Information

• School name
• Grades and transcripts
• Predicted grades
• Test scores (e.g., LNAT, TMUA, UCAT, IELTS)
• Academic references (if provided)

d) Application Materials

• Personal statements
• CVs
• Essays
• Portfolios
• Interview recordings (if applicable)

e) Technical Information

• IP address
• Browser type
• Device information
• Website usage data (via cookies)

3. How We Collect Information

We collect information through:

• Website contact forms
• Registration forms
• Consultation bookings
• Email and WhatsApp communications
• Online payment systems
• Direct submissions by students or parents

4. How We Use Your Information

We use your personal data to:

• Provide admissions counselling services
• Prepare and review application materials
• Communicate with students and parents
• Process payments
• Schedule sessions
• Improve our services
• Meet legal and regulatory obligations

We do not use your data for unrelated commercial purposes.

5. Legal Basis for Processing

We process personal data based on:

• Your consent
• Performance of a service contract
• Legal obligations
• Legitimate business interests

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

We may share information only with:

• Universities (as authorised by you)
• Payment processors
• IT service providers
• Legal or regulatory authorities (if required by law)

All third parties are required to maintain confidentiality.

7. Data Storage & Security

We implement reasonable technical and organisational measures to protect your data, including:

• Secure servers
• Encrypted systems (where applicable)
• Restricted access
• Password protection

However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal requirements
• Resolve disputes
• Maintain records

Typically, client data is retained for up to 5 years after service completion, unless legally required otherwise.

9. Your Rights

You have the right to:

• Access your personal data
• Request corrections
• Request deletion (where legally permissible)
• Withdraw consent
• Request data portability
• Object to certain processing

To exercise your rights, contact us using the details below.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse website traffic
• Track performance

You may disable cookies through your browser settings, though some website features may be affected.

11. Marketing Communications

We may send you:

• Service updates
• Important notifications
• Educational content
• Promotional offers

You may opt out at any time by contacting us or using the unsubscribe option where available.

12. Children's Privacy

Our services are intended for students aged 16 and above.

For users under 18, parental or guardian consent is required before we collect or process personal data.

13. International Data Transfers

Your information may be stored or processed outside the UAE where required for service delivery (e.g., UK-based systems or universities).

We ensure appropriate safeguards are in place for such transfers.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies.

15. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be published on our website with an updated effective date.

Continued use of our services constitutes acceptance of the revised policy.

16. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

The University Code

Email: admissions@theuniversitycode.com

Location: Dubai, United Arab Emirates